Return & Refund Policy

Last Updated: November 7, 2026

At Homivio, your satisfaction matters to us. We want you to feel confident when shopping for products that make your home more organized and comfortable.

If something isn't right with your order, we're here to help.

Return Eligibility

You may request a return within [30 days] of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, where applicable.

  • Proof of purchase or an order number must be provided.

  • The return request must be submitted within the eligible return period.

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

  • Items damaged through misuse or improper handling.

  • Items marked as final sale.

  • Gift cards, where applicable.

  • Personal-use items that cannot be returned for hygiene reasons, where applicable.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [7 days] of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

We will review your request and work toward an appropriate resolution, such as a replacement or refund.

How to Request a Return

To start a return, email us at:

Homiviosupport@gmail.com

Please include your order number and the reason for your return.

Our support team will provide instructions on the next steps. Please do not send products back without receiving return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after refund approval for the funds to appear, depending on your payment provider or bank.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

For questions about returns or refunds, contact:

Homivio Customer Support
Email: Homiviosupport@gmail.com

Thank you for shopping with Homivio!